Mystery Shopping
Amber Arch understand that customer service is key to any successful business. We offer some of the best mystery shopping and customer service programmes around. Amber Arch is one of the longest established mystery shopping companies and as such no one knows more about mystery shopping than we do. Our wealth of knowledge as a mystery shopping company is vast and we hold a large database of experienced mystery shoppers in the UK, Eire, and throughout the rest of the world.
All of our mystery shopping programmes are bespoke and designed to suit each client's own needs. Our mystery shopping services include:
- mystery shopping
- video mystery shopping
- mystery telephone calls
- web enquiries
- mail orders
- exit polls
- customer satisfaction surveys
- market research
We also offer training and development programmes, staff satisfaction surveys and focus groups, and training for all of our mystery shoppers.
Leading company
Recognising those businesses who take care of their customers is important to us, so we provide our mystery shopping service to the British Council of Shopping Centres ACE Awards and the Go Outdoors awards.
Amber Arch has gained an excellent reputation for being a high quality mystery shopping company, you can be sure that the measure of customer satisfaction you receive is honest and accurate. If you require any additional information regarding mystery shopping for your business, then please contact us.
Video Mystery Shopping
Video mystery shopping is a great way to see the actual service offered by your staff, from the customer’s perspective. It’s also a fantastic training tool for your staff. Amber Arch has many years experience in this field and can advise on the best use of video mystery shopping to maximise customer satisfaction.
Amber Arch are now recruiting for video mystery shoppers, if anyone has the equipment to carry out these visits then please email us.
NOTE: We do not provide the equipment for video mystery shopping.
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Mystery Shopper
Becoming a mystery shopper is simple – just get in touch with Amber Arch today if you think you have what it takes to succeed as an anonymous business reviewer. If you’re passionate about improving customer service across the UK, becoming a mystery shopper is a great way to make a difference to the way in which companies approach their personal assistance objectives on a day to day basis.
If a business is not up to scratch when it comes to the attitude towards their patrons’ happiness, they will greatly appreciate the criticism formulated by mystery shopping and can address these issues in-house should there be any major concerns. All of our mystery shoppers are fully trained in what they should expect from customer service representatives from any industry and find the work incredibly enjoyable.
Mystery Shopping
Mystery shoppers throughout the entire country are really making a difference within the service sector and are assigned to check out a variety of businesses, from restaurants, bars and other food vendors to high street retailers and hotel chains. As such, becoming a mystery shopper is a great way to experience a job that offers huge variety and satisfaction for people from all walks of life.
You receive the added benefit of being able to work close to home and can choose jobs that fit around your individual schedule. Mystery shopping really is an art in itself, and one that Amber Arch have perfected, having recruited mystery shoppers since 1995. Over the years businesses have come to rely more and more on the results of mystery shopping, as the customers’ personal experience has become increasingly important in today’s ever demanding economy.
Mystery Shoppers
If we think you’ve got what it takes to become a mystery shopper, you will receive thorough training and be taught exactly what to expect from businesses when it comes to their approach to customer service. In return we expect flexibility and reliability from you so that we will receive the most accurate results possible.
We will analyse your feedback, notify the business that the mystery shopping has taken place, and if needs be work together with the company to improve their staff training and general perception of customer satisfaction. This in turn boosts their confidence as a business and will result in happier employees and satisfied patrons. Become a mystery shopper today and make a real difference to the service sector in your area.
